Frequently Asked Questions
SHOPPING AND ORDERING
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, Paypal. Your card will be billed as Quality Discount Lighting.
Can I cancel an order?
Orders that have not shipped can be canceled with no penalty. If you need to cancel an order, please contact customer service as soon as possible.
Do you have a print catalog?
No, we don’t offer a print catalog as our selection is expanding continuously. Our website, with full color photographs of every item functions as our catalog.
How do I know my online order was received by Quality Discount Lighting?
You will receive an email order confirmation for your purchase. This confirmation will be emailed to the email address you provided during the ordering process. If you do not receive an email confirmation, please contact us.
Do you charge sales tax?
We are obligated by Illinois state law to charge 9.25% sales tax on items delivered to a Illinois address. Deliveries to all other states are tax-exempt.
How do I become a Quality Discount Lighting Preferred Customer?
Enrolling in Quality Discount Lighting Preferred Customer is free and only takes a couple of minutes. Simply complete our online registration form and you’ll automatically receive discounts on future purchases.
What are your pricing policies?
We reserve the right to change posted prices at any time. If, through a technical malfunction, we post incorrect prices, we reserve the right to cancel orders placed when the incorrect pricing was posted.
Do you price match?
YES, we will price match any authorized distributors published price. If you find an item at a lower price in stock and AVAILABLE send us a message and we will verify the price and get back to you with the Quality Discount Lighting price.
Please visit the Shipping Information page for more info.
Do you have lighting products that are not listed on your web site?
YES. We have access to thousands of lighting fixtures or other lighting products that are not yet listed on our site. If you are looking for a particular light fixture, just send us a message and we will get back to you with pricing and lighting product availability.
Do you warranty your lighting products?
All warranties on the products purchased at Quality Discount Lighting are the warranties provided by the respective lighting manufacturers.
QUALITY DISCOUNT LIGHTING sole responsibility and obligation in the event of defective merchandise shall be limited to the repair or replacement of the merchandise and Quality Discount Lighting shall not be responsible for any other damage or loss, which may be sustained or claimed.
Can you guarantee availability of products on your site?
No. We try to have every item available, however some items we are “unable to ship”. Quality Discount lighting reserves the right to make changes in lighting products offered, materials and construction of their products at any time. Every effort is made to remove lighting products no longer available from our site. All prices and descriptions listed on the web site are subject to change without notice.
Can you add a (switch/motion sensor/etc.) to a fixture I found on your site?
Almost always, the answer to this question is “No.” On rare occasion, we may have light fixtures that come with these options direct from the lighting manufacturer. If options such as these are available, they will be listed on the site with the detailed information about the item.
Please note that many lighting fixtures can be fitted with switches or motion sensors by a local lamp and lighting repair shop. We’d recommend you contact a local lamp and lighting repair shop first, before purchasing your fixture for an estimate of the cost to alter your fixture. Remember, fixtures that have been altered in any way cannot be returned.
I’d like some more detailed information about a lighting product I saw on your site. How do I find out more?
Just send us an email describing the lighting fixture or lighting product you’re interested in and we will try and provide more info. If you have a specific question, please ask us. We have knowledgeable sales people to answer your questions.
Please visit the Returns and Replacements page for more info.
PRIVACY AND SECURITY
Quality Discount Lighting is committed to respecting and protecting the privacy of visitors and customers.
We may request information from you to complete your transaction, including your name, address, telephone number, email address, and credit card information. Any information you provide us will only be used to support your customer relationship with Quality Discount Lighting. We do not sell any of the information provided by you to any other institutions.
During the Preferred Customer registration or Checkout process, you may elect to be added to our mailing list. If at anytime you would like to be removed from our list simply contact us and you will be removed immediately.
Is my credit card information secure?
Yes. You may order securely on our SSL compliant secure servers. SSL technology (Secure Sockets Layer) allows us to encrypt sensitive information you provide.