Returns and Replacements
What is your return policy?
All returns must be authorized in advance by Quality Discount Lighting and must have a valid issued Returned Goods Authorization (RGA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued.
Refunds will only be issued under the following conditions:
- Request for returns must be made within 30 days of receipt of item.
- The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
- Merchandise must not have been installed or altered in any way.
- Merchandise must be return shipped at customer’s expense.
You would be responsible for the return shipping. Your credit is less the shipping of the item to you, which should be similar to your cost shipping back to us.
How do I return?
If you want to return, please contact us for an RGA Number first. Once confirmed, our address is:
3545 Commercial Ave.
Northbrook, IL 60062
(Your RGA Number Here)
Do you charge a restocking fee?
No, We know the restocking fee is not convenient for our customers. The fact is that our suppliers charge a restocking fee to us (often in excess of the 25% most e-tailers charge). At Quality Discount Lighting, we don’t want you to feel stuck with a fixture you don’t like. Therefore, we will not charge any restocking fees! We only ask that you ship the product back in its original condition for a full refund(less the original shipping charges *even free shipping items will be have actual shipping deducted from refund*). If you’re unsure about a purchase, give us a call and let us assist you before buying. We’d like to help you avoid the inconvenience and expense of making a return by helping you select the right product for your lighting needs.
What is an RGA number?
An RGA (Returned Goods Authorization) number is simply a way for us to track shipments that are being returned to us. When you request a return, we will issue an RGA number related to your return. We will send you that number to include with your return shipment. No returns will be accepted without an RGA number.
I've returned my order without an RGA#. When will my credit be issued?
We require an RGA# on ALL returns. The RGA# helps identify a package once it is received at the warehouse. If an RGA# is not identified on a return item, we have no way of connecting the item to an order. If you return a product without an RGA#, we cannot issue you any credit as we will not be able to identify it to a specific order.
I've returned my order but I did not get a full credit ?
If you purchase an item and then change your mind we are more than happy to take that item back. However, even though we offer free shipping it does cost us to ship the item out to you. We will deduct the actual shipping cost from the amount of your refund.
My shipment arrived damaged or defective. How do I get a replacement?
In spite of our best efforts, occasionally a light fixture will sustain damage in transit. We’ll get replacement parts or a replacement fixture to you as soon as possible free of charge, as long as we are notified within 7 days of your receipt of your purchase. If we are notified after 7 days we are not able to make a freight claim. We will try and help you however you may have to pay for the replacement parts. To help us expedite your request, please contact us and give as much detail as possible about the damaged fixture. Having a detailed description of the problem helps us resolve the issue and get the new parts or a new fixture to you as fast as possible. If we need to replace the entire item (rather than just sending parts), we will send you a replacement acknowledgement form, that you must sign and return (by fax or email) before a replacement will be sent.