All warranties on the lighting products purchased at Quality Discount Lighting are the warranties provided by the respective lighting manufacturer. All are at least 1 year.

QUALITY DISCOUNT LIGHTING’S sole responsibility and obligation in the event of defective merchandise shall be limited to the repair or replacement of the merchandise and Quality Discount Lighting shall not be responsible for any other damage or loss, which may be sustained or claimed.

No. We try to have every item available, however some items we are “unable to ship”.  Quality Discount Lighting,  reserves the right to make changes in products offered, materials and construction of their products at any time. Every effort is made to remove products no longer available from our site. All prices and descriptions listed on the web site are subject to change without notice.

Almost always, the answer to this question is “No.” On rare occasion, we may have fixtures that come with these options direct from the manufacturer. If options such as these are available, they will be listed on the site with the detailed information about the item.

Please note that many fixtures can be fitted with switches or motion sensors by a local lamp repair shop. We’d recommend you contact a local repair shop first, before purchasing your fixture for an estimate of the cost to alter your fixture. Remember, fixtures that have been altered in any way cannot be returned.

Just send us an email, we will try and provide more info.  If you have a specific question ask us.  We have knowledgeable sales people to answer your questions.

All returns must be authorized in advance by Quality Discount Lighting and must have a valid issued Returned Goods Authorization (RGA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued.

Refunds will only be issued under the following conditions:

1. Request for returns must be made within 30 days of receipt of item.
2. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
3. Merchandise must not have been installed or altered in any way.
4. Merchandise must be return shipped at customer’s expense.

Quality Discount  lighting does not charge a restocking charge to our customers.  At Quality Discount Lighting, we don’t want you to feel stuck with a fixture you don’t like. Therefore, we will not charge any restocking fees! We only ask that you ship the product back in its original condition for a full refund(less the original shipping charges *even free shipping items will be have actual shipping deducted from refund*). If you’re unsure about a purchase, give us a call and let us assist you before buying. We’d like to help you avoid the inconvenience and expense of making a return by helping you select the right product for your lighting needs.

An RGA (Returned Goods Authorization) number is simply a way for our suppliers to track shipments that are being returned to them. When you request a return, we will contact the supplier, who will issue an RGA number related to your return. We will pass that number onto you to include with your return shipment. No returns will be accepted without an RGA number.

We require an RGA# on ALL returns. The RGA# helps identify a package once it is received at the warehouse. If an RGA# is not identified on a return item, we have no way of connecting the item to an order. If you return a product without an RGA#, we cannot issue you any credit as we will not be able to identify it to a specific order.

In spite of our best efforts, occasionally a light fixture will sustain damage in transit. We’ll get replacement parts or a replacement fixture to you as soon as possible free of charge, as long as we are notified within 7 days of your receipt of your purchase. If we are notified after 7 days we are not able to make a freight claim. We will try and help you however you may have to pay for the replacement parts. To help us expedite your request, please call us at 1-877 480 1136, giving us as much detail as possible about the damaged fixture. Having a detailed description of the problem helps us resolve the issue and get the new parts or a new fixture to you as fast as possible. If we need to replace the entire item, (rather than just sending parts), we will send you a replacement acknowledgement form, that you must sign and return (by fax or email) before a replacement will be sent.

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