We accept Visa, MasterCard, Discover, Paypal. Your card will be billed as Quality Discount Lighting.

Orders that have not shipped can be canceled with no penalty. If you need to cancel an order, please contact customer service as soon as possible.

No, we don’t offer a print catalog as our selection is expanding continuously. Our website, with full color photographs of every item functions as our catalog.

You will receive an email order confirmation for your purchase. This confirmation will be emailed to the email address you provided during the ordering process. If you do not receive an email confirmation, please contact us.

We are obligated by Illinois state law to charge 9.75% sales tax on items delivered to a Illinois address. Deliveries to all other states are tax-exempt.

Enrolling in Quality Discount Lighting Preferred Customer is free and only takes a couple of minutes. Simply complete our online registration form and you’ll automatically receive discounts on future purchases.

We reserve the right to change posted prices at any time. If, through a technical malfunction, we post incorrect prices, we reserve the right to cancel orders placed when the incorrect pricing was posted.

Yes, we will price match any authorized distributors published price. If you find an item at a lower price send us an email or call us at 877 480 1136 and we will verify the price and get back to you with the Quality Discount Lighting price.

NO SHIPPING COST! As long as you live in the lower 48 US, shipping is free as long as you spend $30.00. If your order is less than $30.00 a small $10.00 shipping fee will be added to your order. How great is that? You got a great price on that light fixture you always wanted and you don’t have to spend any extra on shipping.

We ship to Hawaii and Alaska. Orders to Hawaii and Alaska do have a shipping surcharge. We also ship to Canada. For shipments outside the US, the customer is responsible for paying for all duties and custom clearance fees. In addition non US orders will incur additional shipping surcharges. Contact our customer service team at 1-877-480-1136 to obtain quotes on duties and custom fees. We can ship to other international locations on a case by case basis. Again, contact our customer service team for specific cost information.

Every item is in stock in Northbrook, IL.  We ship all orders within 5 days.  We ship via FedEx Ground.  A tracking number will be entered on your order.

After you’ve placed an order, the best place to find the estimated shipping time is by going to our Check Order Status Page.

Most orders are shipped Fedex Ground. This type of delivery service usually takes around five business days. Please note that FedEx Ground is not shipped with a signature required for delivery. If you would like your order to be shipped with a signature required, please note that request in the comments section on your order. Please note that Quality Discount Lighting cannot be held responsible for missing deliveries once Fedex indicates that the shipment has been delivered. We do have some fixtures that are too large and too fragile to be shipped via FedEx. These large items will be shipped via common carrier (truck) and will generally take 2-3 weeks to arrive. We will notify you with an email if this is the case.

If you have further questions regarding your order status, please contact us.

Yes. For items that are in stock, we can arrange for express shipping. If you require express shipping, please state in the comments field of your order that you would like to request rush delivery and understand that additional charges will apply. We will contact you with a price quote for the express shipping and request your authorization for these additional charges.

We have access to thousands of lighting fixtures or other lighting products that are not yet listed on our site. If you are looking for a particular light fixture, just fill out our short quote request form and we’ll get back to you with pricing and lighting product availability.

All warranties on the products purchased at Quality Discount Lighting are the warranties provided by the respective lighting manufacturers.

QUALITY DISCOUNT LIGHTING sole responsibility and obligation in the event of defective merchandise shall be limited to the repair or replacement of the merchandise and Quality Discount Lighting shall not be responsible for any other damage or loss, which may be sustained or claimed.

No. we try to have every item available, however some items we are “unable to ship”.  Quality Discount lighting reserves the right to make changes in lighting products offered, materials and construction of their products at any time. Every effort is made to remove lighting products no longer available from our site. All prices and descriptions listed on the web site are subject to change without notice.

Almost always, the answer to this question is “No.” On rare occasion, we may have light fixtures that come with these options direct from the lighting manufacturer. If options such as these are available, they will be listed on the site with the detailed information about the item.

Please note that many lighting fixtures can be fitted with switches or motion sensors by a local lamp and lighting repair shop. We’d recommend you contact a local lamp and lighting repair shop first, before purchasing your fixture for an estimate of the cost to alter your fixture. Remember, fixtures that have been altered in any way cannot be returned.

Just send us an email describing the lighting fixture or lighting product you’re interested in and we will try and provide more info.  If you have a specific question asks us.  We have knowledgeable sales people to answer your questions.

All returns must be authorized in advance by Quality Discount Lighting. and must have a valid issued Returned Goods Authorization (RGA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued.

Refunds will only be issued under the following conditions:

1. Request for returns must be made within 30 days of receipt of item.
2. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
3. Merchandise must not have been installed or altered in any way.
4. Merchandise must be return shipped at customer’s expense.

No, We know the restocking fee is not convenient for our customers. The fact is that our suppliers charge a restocking fee to us (often in excess of the 25% most etailers charge). At Quality Discount Lighting, we don’t want you to feel stuck with a fixture you don’t like. Therefore, we will cover any restocking fees! We only ask that you ship the product back in its original condition for a full refund. If you’re unsure about a purchase, give us a call and let us assist you before buying. We’d like to help you avoid the inconvenience and expense of making a return by helping you select the right product for your lighting needs.

An RGA (Returned Goods Authorization) number is simply a way for our suppliers to track shipments that are being returned to them. When you request a return, we will contact the supplier, who will issue an RGA number related to your return. We will pass that number onto you to include with your return shipment. No returns will be accepted without an RGA number.

We require an RGA# on ALL returns. The RGA# helps identify a package once it is received at the warehouse. If an RGA# is not identified on a return item, we have no way of connecting the item to an order. If you return a product without an RGA#, we cannot issue you any credit as we will not be able to identify it to a specific order.

If you purchase an item and then change your mind we are more than happy to take that item back. However, even though we offer free shipping it does cost us to ship the item out to you. We will deduct the actual shipping cost from the amount of your refund.

In spite of our best efforts, occasionally a light fixture will sustain damage in transit. We’ll get replacement parts or a replacement fixture to you as soon as possible free of charge. To help us expedite your request, please call us at 1-877 480 1136, giving us as much detail as possible about the damaged fixture. Having a detailed description of the problem helps us resolve the issue and get the new parts or a new fixture to you as fast as possible. If we need to replace the entire item, (rather than just sending parts), we will send you a replacement acknowledgement form, that you must sign and return (by fax or email) before a replacement will be sent.

Quality Discount Lighting is committed to respecting and protecting the privacy of visitors and customers.

We may request information from you to complete your transaction, including your name, address, telephone number, email address, and credit card information. Any information you provide us will only be used to support your customer relationship with Quality Discount Lighting. We do not sell any of the information provided by you to any other institutions.

During the Preferred Customer registration or Checkout process, you may elect to be added to our mailing list. If at anytime you would like to be removed from our list simply contact us and you will be removed immediately.

Yes. You may order securely on our SSL compliant secure servers. SSL technology (Secure Sockets Layer) allows us to encrypt sensitive information you provide.

sales@qualitydiscountlighting.com

Contact us at Quality Discount Lighting email to: sales@qualitydiscountlighting.com. Our customer service hours are Monday through Friday, 8:00am to 5:00pm CST, Closed Saturdays & Sundays.

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